MBRSG’s Governance and Innovation Program Participates in the 2nd UAE Government Summit and launches a report titled “Arab Government Services Outlook 2014”




For the second year in a row, the Governance and Innovation program at MBRSG participates in the Government Summit – held from February 10-12, 2014 – as Knowledge Partner. The program launched a report at the Summit called ‘The Arab Government Services Outlook 2014’.

Despite the wide acceptance of the need for enhanced services in the Arab World, efforts to understand the intricacies of public service development are limited, especially on a regional level. For this reason, the Governance and Innovation Program at the Mohammed bin Rashid School of Government conducted regional research examining the state of public services in the Arab world. This report aims to improve understanding of public service delivery in the Arab region by providing a broad view of service delivery environments, outputs and enablers; as well as regional challenges and strengths, and the overall quality of public services in the Arab world.

This report is comprised of two main components:

– The results of a survey of key official Arab government entities which focused on internal service delivery activities of government organizations.

– The results of an Arab regional ‘customer’ satisfaction survey which focused on customer experience and satisfaction with public services.


The report can be downloaded (in Arabic) from http://www.thegovernmentsummit.ae/media/496787/GS14_MBR_English_WEBV.pdf